Privacy Policy

Mandna operates this store and website, including the information, content, features, tools, products and services made available through it. Our store is powered by Shopify, which enables us to provide these services. We manage personal information in accordance with applicable privacy and data-protection laws.

1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. Depending on how you interact with Mandna, we may collect:

• Contact details: name, email address, phone number, billing address, mailing address and shipping address.
• Order and transaction information: products viewed or purchased, cart activity, exchanges, cancellations, order history and transaction details.
• Payment-related information: payment method and payment confirmation details required to process a transaction. Payment processing may be handled by Shopify and/or authorised payment providers.
• Account information: account details, preferences and settings where customer accounts are used.
• Communications: information provided when you contact us for customer support, order assistance or other enquiries.
• Device and usage information: browser type, device or computer information, operating system, network/IP information and information about how you interact with the Site.

You may browse parts of the Site without voluntarily providing identifying information. If you choose not to provide information required for a particular service or transaction, some Site activities or services may not be available to you.

2. Sources of Personal Information

We may collect information directly from you when you visit or use the Site, create an account, place an order, subscribe to communications or contact us. Information may also be collected automatically through the Site and similar technologies, from Shopify and other service providers acting on our behalf, and from business partners or other third parties where permitted by applicable law.

3. How We Use Collected Information

Mandna may use personal information to:

• Provide and improve customer service and respond more effectively to support requests.
• Process and fulfil transactions, arrange shipping, manage orders, exchanges and cancellations, and provide order-related updates.
• Personalise and improve the user experience, including understanding in aggregate how visitors use the Site and its resources.
• Improve our Site, products and services using feedback and usage information.
• Communicate with you about your account, order, support requests and other service-related matters.
• Send marketing communications where you have chosen to receive them. You may unsubscribe using the unsubscribe option included in marketing emails.
• Protect the Site and our customers, including security, fraud prevention and investigation of unlawful or malicious activity.
• Comply with legal obligations and respond to valid legal or regulatory requests.

4. Sharing & Disclosure of Information

Mandna does not sell, trade or rent users’ personal identification information as a standalone business practice. We may disclose information where reasonably necessary to operate the Site and provide services, including:

• to Shopify, payment processors, shipping and fulfilment partners, technology providers, analytics providers, customer-support providers and other vendors performing services on our behalf;
• to business or marketing partners for permitted activities and communications, where applicable and in accordance with relevant consent or legal requirements;
• when you direct us, request us or otherwise consent to a disclosure;
• to comply with applicable law, court orders or valid government requests, enforce our terms or policies, investigate suspected fraud, or protect Mandna, our users or others;
• in connection with a legitimate business reorganisation, merger, transfer or similar transaction, subject to applicable law.

We may also use or share aggregated or de-identified information that is not reasonably linked to an identifiable individual.

5. Relationship with Shopify

Our Services are hosted and supported by Shopify. Shopify may collect and process information about your access to and use of the store so that it can provide, secure and improve the commerce services used by Mandna. Information submitted through our store may be transmitted to Shopify and to service providers that may operate in countries other than your own.

For information about Shopify’s own processing practices, please review Shopify’s consumer privacy information through Shopify’s official privacy resources.

6. Third-Party Websites & Links

The Site may contain links to websites or platforms operated by third parties. Their privacy, security and content practices are governed by their own policies. Mandna is not responsible for the privacy or security practices of websites that we do not control.

7. Children’s Information

The Services are not intended for children who are below the age at which they can independently consent to the use of online services in their jurisdiction. If a parent or guardian believes a child has provided personal information to Mandna, please contact us so the matter can be reviewed.

8. Security & Retention

We adopt appropriate data collection, storage, processing and security practices designed to protect personal information, account information and transaction data against unauthorised access, alteration, disclosure or destruction.

Sensitive exchanges through the Site use secured communication channels where supported by our commerce and technology providers. However, no security system or method of transmission can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for purposes such as fulfilling orders, maintaining accounts, providing services, complying with legal obligations, resolving disputes and enforcing our policies.

9. Your Rights & Choices

Depending on where you live and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information we hold about you. Some rights may be subject to exceptions or identity verification requirements.

You may opt out of promotional emails at any time through the unsubscribe option shown in those emails. Even after opting out of marketing, we may still send non-promotional communications related to orders, account activity or customer service.

10. International Processing

Because Mandna uses Shopify and other service providers to operate an online store, personal information may be transferred, stored or processed outside the country in which you live, where permitted by applicable law and subject to appropriate safeguards required by law.

11. Changes to This Privacy Policy

Mandna may update this Privacy Policy from time to time to reflect changes to our practices, services, operational requirements or legal obligations. We encourage users to review this page periodically. Continued use of the Site after an updated policy is posted constitutes acknowledgement of the updated policy to the extent permitted by applicable law.

12. Acceptance of This Policy

By using the Site, you acknowledge this Privacy Policy. If you do not agree with the policy, please do not use the Site or provide personal information through it.

13. Copyright Policy

Content on this Site, including logos, data, text, graphics, designs, images and software, is the property of Mandna or is used by Mandna as applicable, and is protected by Indian and international copyright and intellectual-property laws.

The original Mandna policy also notes that certain website images may be sourced from the internet to express the story behind products. Each Mandna product and original product design remains the intellectual property of Mandna and may not be used without Mandna’s consent.

14. Contact

For privacy questions, requests or concerns, contact Mandna at info.mandna@gmail.com or call +91 73573 31416.